Challenge and Opportunity At times like this it is easy to dwell on the challenges facing the Tourism, Hospitality & Leisure industry. While it would be foolish to downplay the impact of issues surrounding branding, operational excellence, asset ownership, emerging technologies and growth, we would like to remind you of some more positive points. Tourism, Hospitality & Leisure is the largest industry in the world - accounting for almost 11 per cent of world GDP (source: World Travel and Tourism Council). Once consumer confidence has returned and the conflict in the Gulf and the SARS threat has been resolved, all signs point to this industry growing faster than almost any other. The industry will bounce back. But how can your company best survive and progress in these difficult times? Our Tourism, Hospitality & Leisure team like to see the industry’s current challenges as opportunities. We are helping businesses use new products and services, emerging technologies and a renewed commitment to the customer to successfully compete in a tough market.